Terms of Use

Launch Bookings is a studio management and booking platform used by independent studios to manage classes, clients, passes, memberships, payments, instructors and related administration.

The studio you book with is a separate business responsible for its classes, instructors, pricing, cancellation rules, health and safety procedures and customer service. Launch Bookings provides the software used to support those services.

By creating an account or using Launch Bookings, you agree to these terms and our Privacy Policy. You must provide accurate information, use your own account and keep your login details secure.

You must not interfere with the platform, access another person's account or data without permission, introduce harmful code, scrape the service, attempt to bypass security controls or use Launch Bookings unlawfully.

Each studio controls its own timetable, class capacity, prices, passes, memberships, waitlists, cancellation window and other booking rules. These details are shown within the relevant studio experience where available.

A booking is confirmed when it appears as confirmed in your account. A studio may change an instructor, room, timetable or class where reasonably necessary. Refunds, credit returns, expiry extensions and late-cancellation treatment are governed by the studio's published policies and applicable law.

Studios may use third-party payment providers such as Stripe to process purchases. Payment-processing fees, refunds and settlement arrangements may be subject to the payment provider's terms as well as the studio's policies.

Nothing in these terms excludes rights or remedies that cannot be excluded under applicable consumer law.

Some studios may use Launch Bookings to collect health screening, injury or participation information. This information is provided to help the studio manage participation safely and is not medical advice, diagnosis or treatment.

Clients should tell their studio or instructor about relevant injuries, illness, pregnancy, medical conditions or movement restrictions and seek professional medical advice where appropriate.

Studio owners are responsible for keeping their studio information accurate, using client information appropriately, configuring their policies, maintaining suitable permissions for staff and complying with laws that apply to their business.

Studios must not use Launch Bookings to send unlawful communications, misuse personal information, misrepresent services or conduct fraudulent activity.

We aim to keep Launch Bookings reliable and available, but maintenance, internet failures, third-party services, software updates or technical problems may cause interruptions. We may update, improve or change platform features over time.

Where a time-sensitive booking issue occurs, clients should contact the relevant studio directly.

The Launch Bookings software, platform design, branding and original platform materials are owned by or licensed to Launch Bookings. Studio names, logos, photographs and other studio-provided materials remain the responsibility of the studio that supplied them.

To the extent permitted by law, Launch Bookings is not responsible for the quality, suitability or delivery of a studio's classes or services, or for indirect or consequential loss arising from use of the platform.

Nothing in these terms limits liability or consumer rights where the law does not permit that limitation.

Our Privacy Policy explains how Launch Bookings handles personal information. Individual studios may also have their own privacy obligations and policies.

We may suspend access where reasonably necessary for security, suspected fraud, serious misuse, legal requirements or repeated breaches of these terms. Users may request account deletion, subject to information that must be retained for legal, accounting, security or legitimate business purposes.

We may update these terms as the platform, laws or our operating practices change. The current version and effective date will be published here.

For platform questions, use the contact or support details provided on launchbookings.com. For class, booking, payment or studio-service questions, contact the relevant studio directly.