Privacy Policy

Launch Bookings provides booking and studio-management software for independent studios. This policy explains how personal information is handled when people use the Launch Bookings platform.

Individual studios are separate businesses and may collect and use information through Launch Bookings for their own studio operations. They are responsible for how they use that information and may have additional privacy obligations or policies.

Depending on how the platform is used, information may include:

• name, email address, phone number and account details;
• studio memberships, staff roles and permissions;
• class bookings, cancellations, waitlists, attendance and class history;
• passes, memberships, credits, purchase records and payment status;
• health, injury, mobility or accessibility information provided to a studio;
• communications, enquiries, support requests and feedback;
• marketing attribution information where a studio enables conversion tracking; and
• technical information such as device, browser, security logs and platform usage data.

Payment providers such as Stripe may process card details. Launch Bookings does not need to store a user's complete card number or card security code.

Information may be collected when a person creates an account, joins a studio, purchases a pass or membership, books or cancels a class, joins a waitlist, completes a studio form, contacts support or otherwise uses the platform.

Information may also be supplied by an authorised studio owner or staff member, a family-sharing participant, a payment provider or another service provider used to operate the platform.

Information may be used to:

• create and manage user and studio accounts;
• manage bookings, attendance, cancellations and waitlists;
• manage passes, credits, memberships, purchases and payment records;
• support studio health screening and participation workflows;
• send booking, reminder, service and account communications;
• provide support and investigate technical or security issues;
• provide reporting, analytics and business tools to authorised studios; and
• maintain, secure and improve Launch Bookings.

Information may be available to the studio a user belongs to and to authorised studio staff according to their role and permissions.

Launch Bookings may also use trusted providers for hosting, authentication, payments, email, analytics, infrastructure, security and technical support. These may include Base44, Stripe, Google services and other providers used to operate platform features.

Some providers may process information outside Australia. Where this occurs, we aim to use reputable providers and reasonable safeguards, while recognising that overseas privacy laws may differ.

Launch Bookings does not sell personal information.

Health or injury information should only be provided where relevant to a studio's safe delivery of services. Access should be limited to authorised people who need the information for studio operations, safety or administration.

Launch Bookings is a software platform and does not provide medical advice.

We use reasonable administrative and technical safeguards designed to protect information and limit access to authorised users. No online service can guarantee complete security.

Information may be retained for as long as reasonably necessary to provide the platform, maintain business and transaction records, investigate security issues, resolve disputes and meet legal obligations. Information may be deleted or de-identified when it is no longer required.

Users can update some information through their account. Requests to access, correct or delete information may need to be handled by Launch Bookings, the relevant studio, or both, depending on who controls the information and any legal retention requirements.

We may need to verify identity before acting on a privacy or account request.

Launch Bookings and connected services may use cookies, local storage or similar technologies for sign-in, security, preferences, performance, analytics and attribution. Studios may enable their own analytics or advertising tools, such as Meta or Google tracking, where configured.

Users can control some browser technologies through their device or browser settings, although disabling essential storage may prevent parts of the platform from working correctly.

Users may receive operational communications about bookings, cancellations, reminders, account activity and studio service updates. Marketing communications should only be sent where permitted and can be managed separately from essential service messages.

For a concern about a studio's handling of information, contact that studio first. For a concern about the Launch Bookings platform itself, use the contact or support details provided on launchbookings.com.

We may update this policy as the platform, service providers, laws or operating practices change. The current version and effective date will remain available on this page.